Frequently asked questions

Once your order is approved, you will receive an email with all the processing information. When it is dispatched, we will automatically send you the tracking code via email and WhatsApp to follow the delivery.

If your order has not yet started the picking process, our team may be able to check for a possible change. Please contact us as soon as possible, BY CLICKING HERE

Yes. Cancellation can be requested before shipping. If the order has already been dispatched, it will proceed as normal and can be handled according to our exchange and return policy.

Orders are usually shipped within 2 business days after payment confirmation. The delivery time is displayed during purchase and may vary depending on the collection or product availability.

Some products may have an extended delivery time, such as those on PRE-ORDER. In such cases, there will always be a notice during checkout.

The calculation can be performed on the product page, in the cart, or during checkout, using your zip code

Yes. We ship to all regions of the country via carriers.

Yes. For international orders, please contact our team via email or WhatsApp.

Yes. The first exchange is free, except for promotional items.

We strive to make the entire process simple and transparent, offering personalized service whenever you need to exchange a product.

To request an exchange, please fill out the form on the contact page or CLICK HERE

Yes. The right of repentance can be exercised within the period provided for by Brazilian law.

To start the return process, please fill out the form on the contact page or CLICK HERE

Contact our team immediately by sending photos of the product. After analysis, we will guide you through the entire process.

Contact email: atendimento@kacewear.com.br

Each product has its own size chart. In addition, many models include the Find My Size tool to help with your choice.

After shipping, you will receive tracking information through the channels registered during your purchase.

All Kace Wear production is carried out in Brazil.

You can individually consult each product's technology in the "Technology and Attributes" section, located in the sections below the "Add to Cart" button.

If you prefer, you can learn about all available technologies in the Kace Wear universe by visiting the TECHNOLOGIES page.

On this page, in addition to learning about the technologies, you can filter according to your interest and view products that have the solution you are looking for.

Yes. Kace Wear has been developing original clothing produced in Brazil since 2015. Thousands of customers have already purchased through our official website, in addition to our Flagship Store in Belo Horizonte.

Yes. In addition to our online store, we have a Flagship Store in Belo Horizonte where you can see our products, try on items, and participate in brand activations and events.

R. Cuiabá, 499 - Prado
Belo Horizonte / MG

Yes. Kace Wear was founded in Belo Horizonte, Minas Gerais, and develops products focused on design, textile technology, and urban functionality.

Our story began in 2015. Since then, we have continuously evolved in design, materials, production processes, and customer experience.

A large portion of Kace Wear's releases are produced in limited quantities. Once stock sells out, some items may not return.

You can subscribe to our newsletter to keep up with everything happening in the brand's universe.

Or register your email directly using the "Notify Me" option available on the out-of-stock product page (if it's still active on the website)

Our development combines original design, research in textile technology, and selected materials to create pieces that unite aesthetics, comfort, high quality, and functionality.

WR (Water Repellent) indicates that the fabric has received water-repellent treatment, offering protection against light splashes and quick showers.

Products with UV50+ protection help block a large part of ultraviolet radiation during use.

Flagship Kace Wear is our concept store. A space created to present collections, welcome customers, host events, activations, and bring together the brand's community.

Check out more information on the FLAGSHIP page

Yes. Check the conditions during checkout.