Frequently asked questions

Once your order is approved, you will receive an email with all the processing information. When it is dispatched, we will automatically send you the tracking code via email and WhatsApp to follow the delivery.

If your order has not yet started the picking process, our team may be able to check for a possible change. Please contact us as soon as possible, BY CLICKING HERE

Yes. Cancellation can be requested before shipping. If the order has already been dispatched, it will proceed as normal and can be handled according to our exchange and return policy.

Orders are usually shipped within 2 business days after payment confirmation. The delivery time is displayed during purchase and may vary depending on the collection or product availability.

Some products may have an extended delivery time, such as those on PRE-ORDER. In such cases, there will always be a notice during checkout.

The calculation can be performed on the product page, in the cart, or during checkout, using your zip code

Yes. We ship to all regions of the country via carriers.

Yes. We ship internationally to selected countries. For orders outside Brazil, visit our international store.

Prazo Estendido significa que o produto precisa de um período adicional para produção ou preparação antes de ser enviado. Diferente da Pré-Venda, o produto já faz parte do nosso catálogo, mas não está disponível para envio imediato.

O prazo adicional é informado na página do produto e antecede o prazo de entrega da transportadora, que passa a contar após o envio do pedido. Assim que o pedido for enviado, você receberá as informações para acompanhar a entrega.

Yes. Exchange requests are subject to our Returns & Refund Policy. For international orders, shipping costs and conditions may vary depending on the destination.

Yes. You may request a return within 7 days of receiving your order.

To start the return process, please complete the form: CLICK HERE

Contact our team immediately by sending photos of the product. After analysis, we will guide you through the entire process.

Contact email: atendimento@kacewear.com.br

Each product has its own size chart. In addition, many models include the Find My Size tool to help with your choice.

Yes. Kace Wear products are covered against manufacturing defects. If you identify any issue, please contact our team so we can assess the product and guide you through the next steps.

Kace Wear products are designed and made in Brazil.

You can find the technologies featured in each product under the Technology & Features section, located below the “Add to Cart” button.

On the TECHNOLOGIES page, you can also explore the available technologies and find products based on the features you’re interested in.

A Pré-Venda permite comprar um produto antes da finalização de sua produção ou disponibilidade para envio imediato. Essa modalidade é utilizada em lançamentos e produtos específicos, garantindo a compra antecipada da peça.

O prazo previsto para produção e envio é informado na página de cada de produto. Após esse período, o pedido segue normalmente para envio e entrega.

Yes. Kace Wear has been developing original clothing produced in Brazil since 2015. Thousands of customers have already purchased through our official website, in addition to our Flagship Store in Belo Horizonte.

Yes. In addition to our online store, we have a Flagship Store in Belo Horizonte where you can see our products, try on items, and participate in brand activations and events.

R. Cuiabá, 499 - Prado
Belo Horizonte / Brazil

Yes. Kace Wear was founded in Belo Horizonte, Minas Gerais, and develops products focused on design, textile technology, and urban functionality.

Our story began in 2015. Since then, we have continuously evolved in design, materials, production processes, and customer experience.

A large portion of Kace Wear's releases are produced in limited quantities. Once stock sells out, some items may not return.

You can subscribe to our newsletter to keep up with everything happening in the brand's universe.

Or register your email directly using the "Notify Me" option available on the out-of-stock product page (if it's still active on the website)

Our development combines original design, research in textile technology, and selected materials to create pieces that unite aesthetics, comfort, high quality, and functionality.

WR (Water Repellent) indicates that the fabric has received water-repellent treatment, offering protection against light splashes and quick showers.

Products with UV50+ protection help block a large part of ultraviolet radiation during use.

Flagship Kace Wear is our concept store. A space created to present collections, welcome customers, host events, activations, and bring together the brand's community.

Check out more information on the FLAGSHIP page

Yes. Check the conditions during checkout.

O Programa Conquer é o sistema de benefícios da Kace Wear. Ao participar, você acumula pontos através de interações com a marca, que podem ser utilizados para desbloquear benefícios, descontos e itens exclusivos.

Para participar, basta criar ou acessar sua conta no site da Kace Wear e entrar no Programa Conquer. A participação é gratuita e, após o cadastro, você já pode começar a aproveitar as formas disponíveis para acumular pontos.

Os pontos acumulados podem ser trocados pelas recompensas disponíveis no Programa Conquer, e não podem ser convertidos em dinheiro. 

Ao atingir a quantidade necessária, acesse sua conta, escolha a recompensa desejada e siga as instruções para utilizá-la.